I have recently been experiencing horrible issues with the T-Mobile HSPA+ network and the HTC G2. Allow me to go into this further.
I am getting around 16mbps down on the HSPA+ network, however I am unable to receive calls or make calls while on the HSPA+ network. Also when connected to the HSPA+ network I am noticing that my connection to the network is dropping in and out. The weird issue here is that when I put my phone on the 2G only network, it works great!
Now I am sure a lot of you are thinking I may possibly have a bad device right? Wrong, I have been sent another G2 courtesy of Wirefly and I am still experiencing the same issues. I have also been through three different sim cards to rule out the issue of a bad sim. So after going through all these obstacles I’m like what’s next?
So I did what any normal person would do and called T-Mobile to get them to investigate possible issues with the towers in my area and to my surprise they came back with one wild response. T-mobile has stated to me that they have tested the towers in my area and do see an issue with the HSPA+ and their network. I was told that the network is not ready, thus causing me so many issues.
So, of course I dabbled more into the issue to receive the following response:
I would recommend that you take advantage of the buyers remorse program as we do not have an ETA when the issue will be resolved. It appears the network is not ready for HSPA+, thus causing you your issues.
What? Are you serious? A carrier is recommending that I leave the company due to the fact that they cannot provide me the service that they agreed upon when they used their network coverage tool and told me that I had excellent service in my area!
I am in awe right now trying to wrap my brain around what just happened. I cannot believe a wireless carrier has told me point blank that I need to leave their company as they cannot provide me any ETA on when the issue would be resolved, as well that they know it will not be fixed by the time my buyers remorse period is over.
My initial thought is why would T-Mobile want me to leave there company rather than fixing the issue that most likely many other individuals are experiencing? I live in Houston, TX so I am almost positive I am not the only one with a G2 as well not the only one experiencing these network issues.
So any of you lucky T-Mobile HTC G2 users experiencing the same issues I am? If you are please let us know in the comments below as I would like to bring this to T-Mobile’s attention.
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I had a similar issue with my Vibrant and they told me the exact same thing…you don’t like the coverage we actually give you, cancel your service.
Well they didn’t tell me if I don’t like the coverage than cancel the contract. The T-Mobile rep told me given that they do not have an ETA on when this issue would be resolved that she recommends I leave…She even went on to say that she would note my account for the buyers remorse. LOL.
I look at it like this. At least she was up front with you and didn’t dick you around for weeks while they resolve the issue.
I’m also surprised you’re able to get **16mbps** down! I don’t even get that on wifi… much less hspa+
Well they didn’t tell me if I don’t like the coverage than cancel the contract. The T-Mobile rep told me given that they do not have an ETA on when this issue would be resolved that she recommends I leave…She even went on to say that she would note my account for the buyers remorse. LOL.
Classic, I have a Vibrant also, and since the update, I have had the worst case scenarios happen. I called tmobile to figure it out, the first CSR, told me I should cancel my account and go to another carrier. I have sent his name and CSR # to tmobile, and nothing… I then tried online chat, that went good until she ended the session on her side in mid conversation because there was nothing they could do. Tmo customer service has begun to take a huge step backwards…
I had a similar issue with my Vibrant and they told me the exact same thing…you don’t like the coverage we actually give you, cancel your service.
I don’t think they told you leave T-Mobile as much as they suggested you return the phone for a different one.
I was actually told by the T-Mobile technical support rep that she recommends I take advantage of the buyers remorse program and go somewhere else, as they do not have an ETA for when this issue would be resolved.
P.S. I have two G2′s and they both have the same issue.
The quote in your initial post doesn’t mention going to another provider. Larry meant a non-HSPA+ phone, not another G2.
Precisely. Thanks.
I was actually told by the T-Mobile technical support rep that she recommends I take advantage of the buyers remorse program and go somewhere else, as they do not have an ETA for when this issue would be resolved.
P.S. I have two G2′s and they both have the same issue.
I don’t think they told you leave T-Mobile as much as they suggested you return the phone for a different one.
I have the problem sometimes in NY and it will drop to Edge and GPRS. I have HSPA+ most of the time. It doesnt happen enough where it ruins the experience. Though some of the people that got the test update with Wifi calling and tether said the update also fixed the radio (which seems to be the culprit).
I have the problem sometimes in NY and it will drop to Edge and GPRS. I have HSPA+ most of the time. It doesnt happen enough where it ruins the experience. Though some of the people that got the test update with Wifi calling and tether said the update also fixed the radio (which seems to be the culprit).
I am having the same issues…H drops, WiFi is pretty weird as well.
I am having the same issues…H drops, WiFi is pretty weird as well.
I’m not really experiencing any issues with Wifi, however the actual T-Mobile network I am.
Same thing here with my nexus one in Houston.
I’ve had an issue with the phone rebooting itself when switching from HSPA+ to 2g.
I’m currently on my 3rd G2 and the speeds are very unreliable and inconsistent. The highest speed I get is 3Mbps – 4Mbps. I live in Philadelphia which is one of the first cities to receive HSPA+
I’ve had with T-Mobile. Currently looking to switch providers.
Yea, I have seen a little bit of inconsistency with the network, however I do expect it to be like that as there are more users on at one point or another vs. other times. Although I wasn’t looking to switch providers I guess it looks like I need to.
This g2, hspa+ thing turned out to be a mess. Looks like both got rushed.
Agreed!
I am in New Jersey/Philly area and have yet to have any issues. Great reliability and speed around here. About to fly back to Seattle so I will have to wait and see what it is like over there.
Please let us know what you find out. Thanks.
i live in seattle — everything seems to work great and i get great data speeds.
Wow, I feel your pain. That’s outrageous. I switched to Sprint three months prior to the Vibrant dropping. Come over to Sprint 4g is very reliable. I know I’m being an ass but I was a loyal T-Mobile customer for 4 years though.
by the way… the “Buyers Remorse Program” is not a recommendation to leave the company. They are recommending you take advantage of your ability to exchange the device.
The buyers remorse is to return the phone, not the contract…
I’ve been having issues sending pictures through text, but that’s always been the case for some reason. Everything else seems to be working fine…in Miami, anyway.
Did you switch to the new uicc card that came with the G2? The older sims work terrible in the G2.
I hear t-mobile has changed their data limit to 5gigs a month. If you go over the limit they will be lowering your speeds.
Yeah, but 5gigs is a lot of data for a cellphone. If you’re not using your phone to tether and download files for your computer, you should not have any problems with a 5gig per month threshold.
Yes, i’m having the same problem although I have not noticed an inability to make calls (when I actually have a signal) but it definitely drops out (“x”) when in my house. Switching to 2G Only seems to fix me right up (just as you described). I’m just south of Milwaukee. I have very few problems once I leave the immediate vacinity of my house. Once at work (Milwaukee) I can go back to the higher speeds without issue.
Yes, i’m having the same problem although I have not noticed an inability to make calls (when I actually have a signal) but it definitely drops out (“x”) when in my house. Switching to 2G Only seems to fix me right up (just as you described). I’m just south of Milwaukee. I have very few problems once I leave the immediate vacinity of my house. Once at work (Milwaukee) I can go back to the higher speeds without issue.
I live here in the houston area too and have noticed these issues as well. I really haven’t had the not being able to call out but h+ is in and out all the time or just unavailable. I also have issues with huge dead spots on the southwest side…that was not only my g2 but my g1 and mt3g. They always saw they see no prob. but there is a huge dead zone for data for sure.
Yea, I am on the south side.
Really surprised to hear that kind of comment from a Tmo rep. Eveytime I’ve called they’re nothing but courteous, and have never once insinuated that I leave them. Maybe they figured you’re probably one of the tech savy users that will end up bogging down the network, so it’s better if you go somewhere else XD. Also, the reps could be tired of complaints from customers with G2′s (that rep in particular).
I know, I was surprised as well.
They didn’t say Leave them, they simply stated use buyers remorse, simply meaning return the phone and get a different device
The rep actually told me that she would recommend that I find another carrier. I do not know why I was told this, nor why they can’t just get the problems resolved.
It sounds like T-Mobile have a Rep issue. WOW, What a response. That person should be shot.. LOL… Hilarious.
either bad phone or bad connection area
My G2 works great. Voice/Data. Very fast.
I am still running a G1 since there is still no HSPA+ in the Chicago area. I also had symptoms on my G1 where if I leave it on 3G, then I will sometimes have missed calls that never rang through. I am in between towers so i’m not in the great reception area for 3G but supposedly still should have some coverage. I gave up on 3G and just have use 2G only all the time now at home. I use wifi at home when I need it. Who knows when Chicago gets HSPA+, and at this point, i’m not sure i’ll even get a G2 when HSPA+ is available. My contract is up in a few months and I am planning to evaluate my options with T-Mobile or Sprint at that point. (I won’t consider Verizon nor AT&T)
Umm… the G1 will NEVER have HSPA+ it does not support the frequency… I loved my G1 but I now have a G2 and have not experianced any problems except the “FEATURES” that HTC threw in to insure that the phone stayed stable
to note: I am in the outlying Orlando area
Funny you should say that, on the HTC website it actually says it supports HSPA. Learn your facts before posting now. it supports the same frequencys as the G2.
it supports hspa but not hspa+ please check YOUR facts
Honestly, I am in the Denver Metro area and haven’t had really any HSPA+ problems, phone runs great. I did run into a couple of the reboot issues but I just factory reset and have been great ever since, hinge issues weren’t really an issue either.
I have been lucky with the reboot issue as I have not received that issue at this time.
I have been lucky with the reboot issue as I have not received that issue at this time.
People were so quick to say the G2 would be worth returnin their vibrants and mts. I have a vibrant and i knew the first phone on the Tmobile 4G network would be a bust. Yea they have the fastest speeds but are they realiable?…No, which is why I stuck with my amazing Vibrant. No issues honestly before i did the OCLF and none after. I just did it for the speed boost and now its the best phone Tmobile Ever had.
Don’t get me wrong, I still think the G2 is a nice piece of hardware.
Don’t get me wrong, I still think the G2 is a nice piece of hardware.
@Asmirm sell me your g2 then if u have an issue with it
Im in NYC and I’m experiencing the same problem. It happens many times during the day for a few seconds. And all I get is the x signal. I haven’t try switching it to 2g but will do so. I haven’t had any problems sending or receiving calls. I also read something about using the sim card that came with the G2 instead of the old ones so I will definitely try that as well. I hope this is fix soon. Other than that I love my G2
Yes I’m having the same problem here, and I live in Miami. Also here @ home we are 3 using G2 and all of us experiencing the same issues, even sometime I find that there is a new voicemail and I never saw the call. =(
That has happened to me and my wife. My wife uses a MT3G slide and she doesn’t even get notified of the voicemail’s that are in her inbox.
I’m having similar issues! My internet connection keeps dropping after about 5-15 minutes of continuous internet usage/streaming. The weird thing is though, it still SAYS I’m connected, but nothing will load and I get timeout errors on everything that uses data. I first noticed this issue on my Nexus One and it’s followed me to the G2. I’ve ruled out the sim card by getting it replaced, and I’ve ruled out the possibility of it being a specific tower issue because it happens to me ANYWHERE I’m at.
Also, if I go into the settings and Disable then Re-enabled the Data Connection it starts working again just fine (for another 5-15 minutes of continuous use).
Also, if I go into the settings and Disable then Re-enabled the Data Connection it starts working again just fine (for another 5-15 minutes of continuous use).
I have seen this issue as well with my G2. I am hoping that there is just an issue with the tower, however it does appear that the issue may be bigger than just a tower in my area. I hope to get an official response from T-Mobile on this issue soon.
An improved radio update might fix the problem here. Buying phones when they first come out are usually problematic until OTA’s are pushed out.
I will agree with that as well.
Sacramento area with HSPA+, G2, and two thumbs pointed at the face of no concern. All works beautifully.
I am in Rochester NY have good HSPA+ connectivity when in range. No issues with calling.
Sacramento area with HSPA+, G2, and two thumbs pointed at the face of no concern. All works beautifully.
no carrier is going to tell you to cancel your account.. that simply makes no sense that a company paid rep would tell you to leave and goto another carrier thats biting the hand that feeds you.. as any purchase theres a typical cooling off period if your unhappy with the quality of product or service your receiving its within YOUR ability to return said deffective product/service. Try an alternate device if your unhappy with the device selection and dont want to wait then your options are limited but i guarantee no wireless carries is telling there customers to leave there doors, its simply just not happening!
no carrier is going to tell you to cancel your account.. that simply makes no sense that a company paid rep would tell you to leave and goto another carrier thats biting the hand that feeds you.. as any purchase theres a typical cooling off period if your unhappy with the quality of product or service your receiving its within YOUR ability to return said deffective product/service. Try an alternate device if your unhappy with the device selection and dont want to wait then your options are limited but i guarantee no wireless carries is telling there customers to leave there doors, its simply just not happening!
Trust me I feel exactly how you feel, however I am still in awe for the fact the rep actually told me she recommend that I leave, not change my device.
T Mobile has told me they will let me out of my contract (Dec 2010), which they rarely do. I live in NW Georiga near Chattanooga. Something is going on, they were sued in Germany over their exclusive contract with IPhone. Now letting customers out of their contract? I have the new UICC chip, but still having signal problems. Tower sharing agreement signed back in 2003 with ATT is expiring all over the conuntry and their HSPA isn’t ready yet? Can anyone phathom what is going on? If you take money and can’t deliver that is FRAUD. If you do it to enough people, its CLASS ACTION. Can you hear me now?
I am loyal TMO, going back to Voice STream days, but I couldn’t believe my ears, when they told me SORRY, we rarely do this, but we will let you out of your contract! What is going on????
no carrier is going to tell you to cancel your account.. that simply makes no sense that a company paid rep would tell you to leave and goto another carrier thats biting the hand that feeds you.. as any purchase theres a typical cooling off period if your unhappy with the quality of product or service your receiving its within YOUR ability to return said deffective product/service. Try an alternate device if your unhappy with the device selection and dont want to wait then your options are limited but i guarantee no wireless carries is telling there customers to leave there doors, its simply just not happening!
I read through the thread and no one else has reported the weird symptom I get here in Detroit. Between 3p and 8p every day, I can NOT call out. I get “all circuits are busy”. My wife gets “Dialing…” but no connection, or when the call does connect, she can’t hear crap. Then as far as data speeds, sitting right next to my Vibrant, I’m pulling 3.2Mbps on the G2 while the Vibrant is pulling down 5.6Mbps (average speeds over three consecutive runs).
Can you be more specific? Where in Detroit? I’m in the Rochester/Rochester Hills area and fastest speeds I can get are 4Mbps, which is equal to what I’ve seen on a vibrant and HD2. But besides that I have no calling/connection/data issues at all.
I’m actually IN Detroit. Specifically though, Southfield and Curtis area, and there’s another tower near the Lodge and Livernois where you’ll be able to consistently pull down 5Mbps or higher.
Can you be more specific? Where in Detroit? I’m in the Rochester/Rochester Hills area and fastest speeds I can get are 4Mbps, which is equal to what I’ve seen on a vibrant and HD2. But besides that I have no calling/connection/data issues at all.
[...] incident comes to light, of course, as an example of the horrors that await wireless carriers (and by extension their customers) if carriers aren’t allowed to [...]
There is no way you got 16mbs download on the g2 using hspa+ its not possible. The g2 has a chip that allows it to pick up 14.4mbs max on hspa+. But I do agree tmobiles hspa+ network is not ready for the g2 or the my touch 4. The network crashed after one day of yahoo im video chat smh. Sprint has true 4g!
I honestly cant believe that’s how they responded.
To have a rep. tell you that is funny. Buyers remorse is a 30 day period allowing you to return the phone and get another phone. Sometimes it can be the phone sometimes its the network. I went through this problem being stuck within a tower. But it was just a setting on the phone that caused it to be that way (T-mobile G1) go to your settings and make sure EVERYTHING is in order. They will try to kick you off the tower and tell you to locate to another tower. Try driving around your city. It worked for me (I live in Miami, I can pick up HSPA+, 3G turns into an H, running CM5)
They are not telling you to leave the comapany they are saying to return phone …its there only hspda phone so they actually were saying in your area hspa isn’t ready that’s all…don’t over exagerate….sorry for missplelings as this site doesn’t open well on old ass g1
The same thing has been happening to me. I live in the Dallas/Ft. Worth area. When it decides to work, it’s awsome but when it doesn’t I have to take the battery out and then restart it. I figured it would be too fast for it’s own good.
ijust got mine been having problems already
T Mobile has told me they will let me out of my contract (Dec 2010), which they rarely do. I live in NW Georiga near Chattanooga. Something is going on, they were sued in Germany over their exclusive contract with IPhone. Now letting customers out of their contract? I have the new UICC chip, but still having signal problems. Tower sharing agreement signed back in 2003 with ATT is expiring all over the conuntry and their HSPA isn’t ready yet? Can anyone phathom what is going on? If you take money and can’t deliver that is FRAUD. If you do it to enough people, its CLASS ACTION. Can you hear me now?
I am loyal TMO, going back to Voice STream days, but I couldn’t believe my ears, when they told me SORRY, we rarely do this, but we will let you out of your contract! What is going on????