T-Mobile Takes the Low Road, Vibrant Update is NOT an OTA Stormy Beach 21 January, 2011 32 Comments What a mess these two companies have created for themselves and for the consumers. Not only have we been impatiently waiting for some sort of good news from T-Mobile and Samsung about Froyo finally rolling out, but now they force it through Kies Mini. For the majority of the U.S. users, Samsung Kies Mini isn’t a readily known application. It is a free PC application that allows you to sync various files through the software to your device. It is also used for installing updates to your device. The full version of Kies is used extensively in the U.K. for updates and seems to work out pretty well. Here is the conflict with the program, although it is free, it still requires a bit of technical know how. I am not a complete noob on software and even I had some trouble getting things to connect correctly. Not only does this add one more step and complication for users, but not everyone is on a PC. If you are a Mac user I hope you have some friends that will let you use their Windows based PC. The way I see it, you may as well have just given up on the official update and gone ahead and rooted your phone. After all, it is also ‘just a downloaded application.’ Sorry T-mobile, but this was not the way to make this happen. This is only going to prolong the situation. There is still no word yet of if an OTA might find its way out to people or not. We will keep an eye out for any development on it. If you plan on attempting this update through Kies Mini, here are some pointers and the download link. www.tinyurl.com/kiesmini You can view a full support and install instructions from Samsung You will need to register your device or the software won’t recognize it. You can register it at Samsung.com also. Set the USB Setting to “ask on connection”. You do this by going to Menu>Settings>Applications>USB Settings>Ask on Connection. You need to do this so you can select “Kies” when you plug your device into your PC. If you are still having issues getting it to connect, leave the application open and keep unplugging and plugging it in. It should eventually recognize your device. I hope that helps a few people get through the update process. Source: Thedroidguy and TmoNews David This is just more DUMB %%$##%..If “…You will need to register…” at Samsung site then why not have it as a downloadable file there? More, “we do not care about customers we only care about what Samsung wants” Sure wish FCC, someone would take them to tasks. If you want to enjoy the fruits of U.S. market and airway then you have to act in an fair and just manner. Yes, Samsung sells phones, however, they are to be used on U.S. bandwidth therefore their business practices fall within FCC oversight. David More, “we do not care about customers we only care about what Samsung wants” Sure wish FCC, someone would take them to tasks. If you want to enjoy the fruits of U.S. market and airway then you have to act in an fair and just manner. Yes, Samsung sells phones, however, they are to be used on U.S. bandwidth therefore their business practices fall within FCC oversight. Michael Malott Seems like a easy way for them to say that they provided the update without actually dealing with the issue of pushing it out to customers. http://www.facebook.com/SKRILLDILLY Skrill- Dilly Here is the solution to your problem..PLEASE POST THIS IN YOUR ARTICLE… In order for kies-mini to see the device USB DEBUGGING MUST BE ENABLED. You must have the USB settings set to “ask on connection”…then exit that screen, enable debugging, power on KIES-MINI..when it says connect phone, CONNECT PHONE. It will read the phone and tell you the update is available..However on your device you will NOT see the usual KIES screen saying connected..Please allow device a few minutes to load binary files and it will auto-change to Download mode and complete the update its self. All done…Please let phone sit for 20 minutes (THIS IS A MUST) after upgrade as the phone is still setting up binary coding and programming. After that reboot again and allow 5 minutes again (AGAIN THIS IS A MUST). After that you are set to go. ENJOY FROYO ON YOUR VIBRANT! http://twitter.com/EmptyKoolAidCup EmptyKoolAidCup Mac users got screwed… doh! Lagartoi If you have a mac you must have an iphone. A mac user dont know nothing about cupcake, eclair or froyo. LarryfromKansas F(@&@! Samsung. This just proves that all the furor over their charging carriers for the 2.2 update was true. Thanks to the furor, they decided to push it out, and since they still had bad blood with the carriers, T-Mo probably refused to do it via OTA, and told Samsung it was their problem and that they would have to use their Kies System. NEVER AGAIN! Brianv3ntura Oh how everything you said is wrong. Do your research next time and use your brain I stead of fueling the samsung hate fire. duh!!!!!!! should use your brain and maybe a spell checker… David No prudent executive would think of going forward with a deal unless extensive due diligence has been completed in the areas of legal and finance. This needs to be extended to Customer current, previous, and future complaints. “…’Due diligence’ is a somewhat technical phrase used to describe a range of assignments, legal obligations, reports and investigations which take place in business…” Suggestion: ALL senior management and Board Members must sign-off that they personally updated each and every previously sold model phone their company makes/sells and also those companies which allowed on their network said devices BEFORE any and all new devices are released. That way, the pain points would be both known and FELT not as a “number’ rather as an experiential fact. mezy1 Samsung just wants to be apple thats all and its stupid first it was the skin they used now update threw computers Android not suppose to hook up to computers to update software ………..this is one great company for hardware and a dumbass when it comes to software… Rizo Oh well, all that really matters is that it’s available for the devs to pick it apart and make an overclocked kernel. http://www.facebook.com/SKRILLDILLY Skrill- Dilly Samsung T-Mobile Vibrant Official 2.2 Froyo Review http://www.youtube.com/watch?v=WGAlpZdPo7o John This may of been the fastest way for them to get the update out… if it would of took another month for a ota everyone would of cried about that. I guess their damned if they do damned if they don’t. If your gonna complain about having a Mac and not being able to do it then either junk your mac or google virtual machine / vmware for instance .. its not that big of a deal David “…So purely from a numbers game, why WOULDN’T they treat the whole thing like a big “Screw you”, cause the only ones who will be upset are a tiny fraction of the bulk of their customers, and everyone else they will just convince to go buy the new Vibrant 4g (which is almost the same phone, with an upgraded OS)…” Except it was in various and many places in the “PRESS” which causes a ‘black-eye’ and more important showing poor ‘face’ which is the only way to get anyplace with Samsung which pulled T-mobile into saving Samsung’s face. As they know a small drop of water turns into a river which then floods which then kills which then and so on….IF all xda/TW/etc folks keep posting issues and get the “PRESS” to pick up the story then and only then will change happen as it did this time. They will wait until FORCED into action as it is in their interest to wait and only after the “PRESS” publish the unrest will they do the ‘fair’ and morally correct actions, sadly…IMHO If we do not keep the pressure up, many folks can not do the update the way they are forcing it currently (jump thru hoops) when all they have to do is make it a down loadable file off the web. spandexbandit David wins the idiot-of-the-day award. I can only imagine what other delusional conspiracy theories he worries about during the day. Keep on fightin the fight, bro. After a couple weeks of people whining, Samsung releases an official update for only the T-Mobile version of the SGS in the US. Now people are complaining that it’s not OTA and it’s JSUT TOO HARDD!!1 :~( It’s not difficult to do. It doesn’t take very long. It’s a lot easier than rooting and installing a custom rom. Using Kies means NOT waiting several more weeks for an OTA. It’s FTW. Not to mention many OEMs prefer software updates through a PC. But of course, it’s still a massive catastrophe that will inevitably result in the end of the world. T-Mobile obviously doesn’t care about you even though they’re the only carrier that’s released the update at all. Better sue. Also, the Vibrant 4G is just an updated Vibrant, not a next-gen SGS. It’s the same as when HTC re-released the MT3G because people REALLY wanted a headphone jack and more ram. Although I do remember HTC being considered the devil incarnate back then by all the people with the original MT3G. MyTouch3GLoser Obviously, a lot of the AndroidSpin writers own Vibrants. This would explain the ridiculous amount of attention that this issue is receiving. I have a MyTouch 3G 1.2 on stock Android 1.6 that still hasn’t received the upgrade to 2.2. In fact, T-mobile promised an update for this phone back in July 2010 to 2.1. They just completely lied about that – it never happened. But I doubt there is more than 1-2 articles about on AndroidSpin about that. Carriers and manufacturers not updating their phones is nothing new. The bottom line is once they’ve sold you the phone, they have no financial incentive to update it for you. So don’t hold your breath for an update unless you like suffocating. If you want the latest and greatest Android, you need to buy a phone that promises updates and has historically delivered them – a Nexus phone. Sorry guys, that’s how it is. Anonymous Just use CM7.0 and forget the updates.. Some phones are better off with hacked ROMS. Actually NERO 5.0 works better than the aforementioned update for the Vibrant. The GPS doesn’t disable the device. Yes 2.2 has some improvements, but overall I’d say its not as nice as NERO. David spandexbandit – Shows your mentality and is seen as a projection….options are like under arms, if you have common normal human intercourse no offensive, however, if you do not wash then you show your true self…. So why can not Samsung/T-mobile do the same Nexus way as with the Vibrant vs. the complex Kies way? spandexbandit David wins the idiot-of-the-day award. I can only imagine what other delusional conspiracy theories he worries about during the day. Keep on fightin the fight, bro. After a couple weeks of people whining, Samsung releases an official update for only the T-Mobile version of the SGS in the US. Now people are complaining that it’s not OTA and it’s JSUT TOO HARDD!!1 :~( It’s not difficult to do. It doesn’t take very long. It’s a lot easier than rooting and installing a custom rom. Using Kies means NOT waiting several more weeks for an OTA. It’s FTW. Not to mention many OEMs prefer software updates through a PC. But of course, it’s still a massive catastrophe that will inevitably result in the end of the world. T-Mobile obviously doesn’t care about you even though they’re the only carrier that’s released the update at all. Better sue. Also, the Vibrant 4G is just an updated Vibrant, not a next-gen SGS. It’s the same as when HTC re-released the MT3G because people REALLY wanted a headphone jack and more ram. Although I do remember HTC being considered the devil incarnate back then by all the people with the original MT3G. Edwardlynch0460 I am someone who doesn’t have access to a computer. Not because of availability but because of time and convenience. Just because of this I might end up waiting for an ota. All that said and even I can see that Spandexbandit hit the nail on the head with some humor on the side. People need to lighten up a bit. If not having an ota puts that much piss in your wheaties maybe you need a little more help than t-mo can give you. Mrjoeyloke No more samsung products please! F@ck you samsung! And t mobile! Sh#t heads! anonymous Clearly you’re uneducated. Damitu928 I updated to Froyo with this method without any problems. Thanks for all the comments and suggestions! Blessdachild I was unable to upgrade. I keep receiving the unregistered device error. I’ve tried everything from enabling debugging to a factory reset. This sucks Anonymous The “unregistered device” error doesn’t mean you’re doing anything wrong, or that you have to go register your phone. It means Samsung’s servers are timing out. Try it again later. anonymous What would make you think it’s T-Mobile’s decision and not Samsung’s? Sam I didnt register mine and it still updated just fine though i was forced to odin my phone back to stock after the first time i tried to update it……… But after that it worked just fine Photospread The only point I’d like to add is that a company the size, and scope, of Samsung has absolutely no excuse for developing a one sided software application. I don’t care about the steps it takes to update, but I do care that they have alienated a portion of their customers…the ones using Macs. Amalfitani Now that 2.2 for Vibrant has been “released” I still have not received any upgrade notification as of 1/28. It looks like the release of notifications is going to be as dragged out as the upgrade itself! Rurounij You will not get the update notification, because, as the article title notes, you have to use mini kies to download and install 2.2.