Apparently custom’s agents have to review every single handset before it can be cleared. That seems like quite the undertaking and waste of resources to us. It also means that your new device has already been turned on and checked out by someone else. That is a little creepy.
“Each imported HTC model must be reviewed by Customs and will be released once Customs officials have completed the inspection. Some models have gone through inspection and been released to our carrier customers. We don’t have the status of each specific device model at this time, but we are working closely with Customs. We remain confident that this issue will be resolved soon.”