The LG Watch Urbane 2nd edition was a huge roll-out device for LG. I believe it was bundled in with a price cut for AT&T customers who purchased the LG V10, but I might be wrong. The latest watch from LG was to bring in LTE support with a separate SIM card that gives you connection for notifications, directions, calls and more without needing your phone with you too. Now customers are being notified that a ‘quality issue’ has put a stop to the devices roll-out and refunds for those that already purchased one are starting to be issued.

LG has acknowledged the issue, but aren’t stepping up to say what it is exactly. According to sources though, the quality issue directly relates to the watches day-to-day use of the watch. LG is now cancelling the rolling out of the 2nd gen watch on a global scale. From the sounds of it, they aren’t sure if they will even resume roll-outs or shipments of the watch at all in the future. Read a blurb from LG that was sent over to AndroidPolice yesterday.

We understand that you are currently reviewing our latest smartwatch; however, late in the quality assurance process for the LG Watch Urbane 2nd Edition LTE, our engineers were made aware of a hardware issue which affects the day-to-day functionality of the device. After further investigation, the decision was made to cancel the rollout of the Urbane 2nd Edition LTE due to the complicated nature of the issue.

Whether the device will be available in the future will be decided at a later time. For now, our top priority is to ensure that only products that meet our very specific quality standards are available for purchase.

Those of you that got the watch are now in an interesting elitist group of users. Any of you guys out there experiencing any major issues that might be of concern?

Source: 9to5Google | AndroidPolice

 

3 Responses

  1. Robert Walters

    I got one and returned it as it had limited connectivity when not tethered to my phone via bluetooth.

    Reply
  2. Daniél Lecoq

    It really has to be a major issue for them to cancel the rollout and refunding previously bought watches.
    If some minor issue, they’d just shrug their shoulders and blame it on the customer.
    To withdraw all watches, it has to be something dangerous, like risk of exploding battery or high radiation because the watch was made in Fukushima or something.

    Reply

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