Your Note7 has been recalled, and along with the inconvenience of being unable to use your phone, you need to figure out how to get your refund and get it replaced ASAP. The process is going to be different based on where you bought your phone and what cell carrier you have. Thankfully, the answers are readily available and Samsung is making the process as easy for you as possible.

Stop Using It

Image via Flickr by vernieman

If your Galaxy Note7 has been recalled, you should stop using it immediately. If you bought your Note7 on or before September 15, then the recall affects you. Yours might be working perfectly well, and you might be tempted to keep using it. Having your phone recalled is inconvenient, but it’s not worth your safety, so even if your phone seems fine, you should power it down and get a new one.

The problem with the Galaxy Note7 is the battery. More than two dozen people have seen their phones actually catch fire or explode because of a battery problem. You don’t want this to happen to you. That’s why you should shut it off and leave it shut off.

Check Samsung for Instructions

Samsung has agreed to replace all the recalled Note7s that people purchased from them directly. Your options include getting a new “safe” Note7 (marked with a big blue S on the box), using a different battery, or a getting a Galaxy S7 or S7 edge. Samsung is also willing to replace all your accessories, so if you bought a phone case or other Note accessories, you can turn them in and get new ones for your new Galaxy device.

Samsung’s website has a page devoted to the recall. There you’ll find a place to enter your serial number to find out if your phone is affected. They also have a list of phone numbers for popular retailers and carriers where you might have bought your Note7. Samsung also includes a phone number to contact them directly about the issue, and if you call you’re eligible for a $25 credit or gift card for your trouble.

Head to the Retail Store Where You Bought It

If you bought your Note7 at a popular retailer like Best Buy or Amazon, you should return it to the retailer. Best Buy is offering full refunds for Note 7s. Stop by a Best Buy store with your Note7 and the receipt (if you have it). Amazon is also giving full refunds for the phone, but they haven’t yet actually asked customers for the phones back. To get more information and for your refund, you’ll have to contact Amazon directly.

Go to Your Carrier

If you bought your Note7 through your carrier, each company is offering a slightly different deal to replace it. For example, T-Mobile offers one of the best deals out there: you can return your Note7 for a full refund of the purchase price. They’ll also take back the accessories you bought to go with the phone. Once you have your refund, T-Mobile gives you a few choices.

Get your Samsung Galaxy Note7 replaced with a new, safe Note7 in the T-Mobile store. You may also want to take the opportunity to explore a new phone, and the Galaxy S7 is a great alternative. If you’re not feeling kindly towards Samsung at the moment, T-Mobile offers lots of great phones from other companies with comparable features. Ask someone in the store for recommendations.

Before You Get a New Note7

Samsung is releasing a new Note7 model which they’ve branded as safe. Keep in mind that many airlines now don’t allow Note 7s on flights unless they’re switched completely off. If you travel often, you may want to change phones, because airlines don’t know whether you’re carrying one of the new safe models or an old dangerous one.

Turn in your Note7 as soon as possible and get a replacement so you don’t have to be without a phone for very long. Though you’re probably tempted to keep using it until you can get to the store, don’t. Be safe.

  • Daniél Lecoq

    And now one of the new safe ones have caught fire while turned off on an airplane…
    It seems at this point, that perhaps switch to an S7, S7 Edge or a phone from a competing manufacturer might be a wise choice.