Anyone and everyone knows that the Android platform is the only thing that saved Motorola from becoming a forgeten memory in the cell phone industry. After the Razr, there wasn’t much left they could do. Even that phone was a huge blunder. To take it a step further and place the blame of poorly crafted devices on apps is a huge leap.
Sanjay Jha, CEO of Motorola Mobility said, ”For power consumption and CPU use, those apps are not tested. We’re beginning to understand the impact that has.” Also during a webcast during the Bank of America Merrill Lynch Global Technology conference, he states “Of all the Motorola Android devices that are returned, 70 percent come back because applications affected performance.”
I would personally put a much larger percentage on hardware, software, UI and user error instead of blaming the app store. I guess that’s just me. Personally if an app affects my phones performance I uninstall it. Unless he is talking about the apps that are pre-loaded. All that beloved bloatware could be a factor too. He failed to address that particular issue.
The company put a lot of money and effort into creating Motoblur for their Android devices. What they say they have been doing is collecting data about how you use your phone and the apps that you have installed. With the data they are able to figure out what people are using and what is consuming the most power and slowing down the device. “We are getting to the place that we should be able to warn you,” Jha said. The overall idea is creating a warning system that lets you know the app you are launching will consume, say 35% of your battery while in use and let you decide if you want to use it or not.
Competition in the Android front is by no means pretty. With so many OEM’s and carriers competing for market share, they all want to find a way to set their device apart from the rest. Take a look at a few of the things that are out right now. HTC Sense, Samsung’s TouchWiz and Motorola’s Motoblur just to name a few. I can understand competition and the need to make money with a product that you have been building. What I would really like to see is the number of people that take their Motoblur device and mod it to get stock Android and install a different launcher like ADW Launcher or LauncherPRO. Anymore people aren’t buying a device because of its UI, but more its hardware specs and hackability.
I wonder how this will effect all those Motorola users out there. Not only have you been constantly monitored unknowingly about your device usage, but they plan to give you a warning about apps like your parents would. It just seems wrong in my opinion.
What do you guys think? Am I crazy to think that a larger chunk of returns are because of a poorly crafted devices and user error?
Source: PCWorld
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Granted, there is no context given, but it sounds like he might be referring to the sum total of apps effecting battery life. In the article, you said that if an app effects your performance, you uninstall it. which isnt possible unless you’re running a phone with no apps and no rom, because everything the phone does effects battery life, which is the “performance” hes speaking of.
Perhaps he either misunderstood the data that was given to him, or he’s simply neglecting to reflect on the fact that all android devices have fairly poor battery life when compared to “dumbphones” which can be left on for a week without a problem.
The bottom line is that we need better battery technology. People arent returning the phone because a single app or even a couple apps negatively effect battery life. They’re returning them because if you actually USE the apps on your smartphone (regardless of what apps they are. even the stock GMail app eats battery over time) for more than a short span of time during the average day, your phone dies. That has been a staple complaint about android phones (and really smartphones in general) since the very beginning.
So what he said isnt out of line if you read-in the right subtext. He simply wasnt clear about the intent.
I can pretty much bet that if one of these bright boys comes out with a phone that has a super-long lasting battery (without having to increase your phone to being twice or three times its normal case size) or figures out a way to kinetically charge the battery internally (similar to the way an eco-drive on a wristwatch works) so that your battery life is extended exponentially just through the motion carrying it in your pocket while walking, they’re going to solve that “apps effect performance” issue.
I blame Motorola for releasing sub par MotoBlur and making their device laggy from the start. They should have kept with stock android and let the user install which launcher they wanted.
They do not listen to their consumers that actually purchase these phones, but listen to themselves saying they know what the consumers want. Kind a sounds like Apple. Quit blaming open app store for devices being returned, please look at yourselves. You should say thank you for android and open app store for saving your butts. Please go back on how you did the original Droid and that is how you do phones.
It’s completely wrong to say the razr was a flop or blunder, it was hugely successful.
Motos blunder was in relying on it and not producing anything except incremental variations.
[...] Motorola CEO Blames an Open App Store for Device Returns?!?! ShareMotorola CEO Blames an Open App Store for Device Returns?!?! [...]
1. At an investor’s meeting, you can be damn sure that the “reason” for returns is always going to be some outside factor that is out of their control. And remember at this sort of meeting, the oversimplistic version of the message is always going to sound weird.
2. ” Anymore people aren’t buying a device because of its UI, but more its hardware specs and hackability.”
Really? I don’t think so. “Hackability” belongs to a small percentage. Important… Vocal…. but small.
Someone really needs to tell him phones are returned for a variety of reasons.
One of Motorola biggest issues is errors when working with exchange. I would put the issue solely on MotoBlur. My original Droid had no issues. However my Droid X and Atrix had constant drop out issues. All he needs to do is visit the Motorola Forums to see the Long lists of complaints about syncing issues with Exchange. I know of several coworkers who returned their phones for HTC Android devices because of it.
I dumped the Atrix because it outright died in the first 21 days I owned. If it wasn’t for paying for Touchdown many years ago, when Android didn’t support PIN Security Exchange I wouldn’t have purchased it. However I needed to work with my Corporate Email. Now properly designed Phones function with Exchange built in.
OMG it’s almost as if i was listening to one of my kids saying “i didn’t do it, it was him”
Moto is probably getting returned devices because of thier locked bootloaders. One huge benefit to owning an android phone is the community that is constantly improving it long after it has been eol’d. I give my t-moboile G1 as an example…still getting updates from the community. Moto not only blocks this option but now they spy on their users also….I’m thinking most moto owners wouldn’t like that and are unaware of motos built in spyware.
Jha needs to get ears clipped, and to figure out slow android is because of blur on top of it, not aftermarket apps.
Why I use HTC. People asked moto to unlock bootloaders there response? Buy elsewhere. HTC took one hour to say its under review and less than 24 hours to fix. HTC quality is 100 times better anyway. My evo kicks the piss out of a Droid x and pretty certain my 3d in few weeks will do same to x2 and whatever else they got. Granted moto said they wouldn’t lock in future just way they handled whole thing. Ill never buy there product.
god… moto is really going off the deep end…
they tested motoblur thats why the performance sucks cliq2 running an aosp rom much faster than blur
Moto has pretty much always sucked. Unless it was a walkie-talkie, it failed. Everytime I think back on my Moto Citrus days I want to hang myself with the included USB cable (the only part of the phone that worked as it should). Thank god for the saving grace of HTC.